We've done our homework and we know that we can help you improve your promise performance. Are you the leader that will make your company a promise company?
PAS is a framework for understanding the gap between what your brand promises and what customers actually experience. Five layers of promises, six drift zones, one composite score that tells you where the gap is widest.
Learn how PAS worksEach report is built from publicly available sources: customer reviews, employee reviews, the company's own marketing pages, news mentions, and community discussions. Every claim is sourced and traceable.
These reports are meant to help companies begin their journey toward becoming a promise company. We do this because we care about the gap between what brands promise and what they deliver.
Read about Promise Drift, the bookaceable.com
One move that could change Aceable's trajectory: Audit the driving course checkout flow and restructure the Allstate.... 3 more inside.
amazon.com
We found 4 ways to strengthen Amazon's promises. Start here: Claim and actively manage the Amazon Affiliate Program and KDP Trus....
apple.com
Claim and activate Apple's Trustpilot profiles across apple.com, su... — that's the quick win we'd tackle first for Apple. See all 4.
bazaarvoice.com
What if Bazaarvoice could reclassify the Authentic Discovery API and Bazaarvoice Vibe as beta...? That's just 1 of 4 moves in this report.
bigcommerce.com
BigCommerce (Commerce)'s biggest opportunity right now: Reframe the agentic commerce AI positioning on the website and in a.... Plus 3 more.
bumble.com
The first thing we'd tell Bumble Inc.'s leadership: Audit and publish a clear subscription cancellation pathway inside .... 3 other wins waiting.
concentra.com
4 actionable recommendations for Concentra. The one we'd start with: Conduct an honest promise audit: convene the marketing, clinical op....
enverus.com
If you lead Enverus, here's your first move: New CRO Matt Johnson to audit the cancellation and renewal workflow.... See the full 4-win roadmap.
eso.com
Audit and align all product pages and sales materials to remove or ... — a quick win ESO Solutions can act on this month. 3 more in the report.
homeward.com
We identified 4 improvements for Homeward. Priority one: Add a geographic availability check (state selector) to the homepag....
huckberry.com
One move that could change Huckberry's trajectory: Implement an automated support ticket acknowledgment system that co.... 3 more inside.
hyatt.com
We found 4 ways to strengthen Hyatt's promises. Start here: Facilitate a single promise alignment session for the five senior l....
invitationhomes.com
Redefine the serviceable core promise in a facilitated session with... — that's the quick win we'd tackle first for Invitation Homes. See all 4.
khoros.com
What if Khoros (IgniteTech) could publish a transparent product status page listing which integration...? That's just 1 of 4 moves in this report.
laneboots.com
Lane Boots's biggest opportunity right now: Implement an automated backorder communication sequence: send a con.... Plus 3 more.
livenation.com
The first thing we'd tell Live Nation's leadership: Claim and actively manage the Trustpilot UK and GSA profiles, assig.... 3 other wins waiting.
loft.com
4 actionable recommendations for Loft. The one we'd start with: Require all product pages to display final sale status in a standar....
logicmonitor.com
If you lead LogicMonitor, here's your first move: Audit the pricing page and all sales materials to explicitly disclo.... See the full 4-win roadmap.
massageenvy.com
Publish a standardized, prominent Membership Terms and Cancellation... — a quick win Massage Envy can act on this month. 3 more in the report.
mitratech.com
We identified 4 improvements for Mitratech. Priority one: Establish a Promise Gate for all AI feature claims before public ma....
us.moodmedia.com
One move that could change Mood Media's trajectory: Replace the aspirational 'global leaders in unforgettable brand exp.... 3 more inside.
nordstrom.com
We found 4 ways to strengthen Nordstroms's promises. Start here: Update all Nordy Club benefit communications (homepage banner, enro....
planview.com
Audit the homepage and top five product pages to remove or qualify ... — that's the quick win we'd tackle first for Planview. See all 4.
ponchooutdoors.com
What if Poncho Outdoors could rewrite the shipping promise on the website from 'FREE and Fast shi...? That's just 1 of 4 moves in this report.
procore.com
Procore Technologies's biggest opportunity right now: Establish a monthly internal promise review meeting attended by sal.... Plus 3 more.
solarwinds.com
The first thing we'd tell SolarWinds's leadership: Chief Customer Officer and Support leadership to audit all enterpri.... 3 other wins waiting.
southwest.com
4 actionable recommendations for Southwest Airlines. The one we'd start with: Establish a monthly customer sentiment review process in which Trus....
tecovas.com
If you lead Tecovas, here's your first move: Marketing and product teams audit all current website copy and adve.... See the full 4-win roadmap.
togetherwork.com
Establish a payment change communication protocol for Gingr and all... — a quick win Togetherwork can act on this month. 3 more in the report.
wpengine.com
We identified 4 improvements for WP Engine. Priority one: Conduct a Promise Gate review of all AI Toolkit and Newsroom Platfo....
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