Companies we want to help.

We've done our homework and we know that we can help you improve your promise performance. Are you the leader that will make your company a promise company?

What is the Promise Alignment System?

PAS is a framework for understanding the gap between what your brand promises and what customers actually experience. Five layers of promises, six drift zones, one composite score that tells you where the gap is widest.

Learn how PAS works

How we build a Promise Drift Report

Each report is built from publicly available sources: customer reviews, employee reviews, the company's own marketing pages, news mentions, and community discussions. Every claim is sourced and traceable.

A starting point, not a verdict

These reports are meant to help companies begin their journey toward becoming a promise company. We do this because we care about the gap between what brands promise and what they deliver.

Read about Promise Drift, the book
Aceable logo

Aceable

aceable.com

One move that could change Aceable's trajectory: Audit the driving course checkout flow and restructure the Allstate.... 3 more inside.

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Amazon logo

Amazon

amazon.com

We found 4 ways to strengthen Amazon's promises. Start here: Claim and actively manage the Amazon Affiliate Program and KDP Trus....

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Apple logo

Apple

apple.com

Claim and activate Apple's Trustpilot profiles across apple.com, su... — that's the quick win we'd tackle first for Apple. See all 4.

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Bazaarvoice logo

Bazaarvoice

bazaarvoice.com

What if Bazaarvoice could reclassify the Authentic Discovery API and Bazaarvoice Vibe as beta...? That's just 1 of 4 moves in this report.

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BigCommerce (Commerce) logo

BigCommerce (Commerce)

bigcommerce.com

BigCommerce (Commerce)'s biggest opportunity right now: Reframe the agentic commerce AI positioning on the website and in a.... Plus 3 more.

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Bumble Inc. logo

Bumble Inc.

bumble.com

The first thing we'd tell Bumble Inc.'s leadership: Audit and publish a clear subscription cancellation pathway inside .... 3 other wins waiting.

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Concentra logo

Concentra

concentra.com

4 actionable recommendations for Concentra. The one we'd start with: Conduct an honest promise audit: convene the marketing, clinical op....

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Enverus logo

Enverus

enverus.com

If you lead Enverus, here's your first move: New CRO Matt Johnson to audit the cancellation and renewal workflow.... See the full 4-win roadmap.

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ESO Solutions logo

ESO Solutions

eso.com

Audit and align all product pages and sales materials to remove or ... — a quick win ESO Solutions can act on this month. 3 more in the report.

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Homeward logo

Homeward

homeward.com

We identified 4 improvements for Homeward. Priority one: Add a geographic availability check (state selector) to the homepag....

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Huckberry logo

Huckberry

huckberry.com

One move that could change Huckberry's trajectory: Implement an automated support ticket acknowledgment system that co.... 3 more inside.

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Hyatt logo

Hyatt

hyatt.com

We found 4 ways to strengthen Hyatt's promises. Start here: Facilitate a single promise alignment session for the five senior l....

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Invitation Homes logo

Invitation Homes

invitationhomes.com

Redefine the serviceable core promise in a facilitated session with... — that's the quick win we'd tackle first for Invitation Homes. See all 4.

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Khoros (IgniteTech) logo

Khoros (IgniteTech)

khoros.com

What if Khoros (IgniteTech) could publish a transparent product status page listing which integration...? That's just 1 of 4 moves in this report.

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Lane Boots logo

Lane Boots

laneboots.com

Lane Boots's biggest opportunity right now: Implement an automated backorder communication sequence: send a con.... Plus 3 more.

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Live Nation logo

Live Nation

livenation.com

The first thing we'd tell Live Nation's leadership: Claim and actively manage the Trustpilot UK and GSA profiles, assig.... 3 other wins waiting.

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Loft logo

Loft

loft.com

4 actionable recommendations for Loft. The one we'd start with: Require all product pages to display final sale status in a standar....

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LogicMonitor logo

LogicMonitor

logicmonitor.com

If you lead LogicMonitor, here's your first move: Audit the pricing page and all sales materials to explicitly disclo.... See the full 4-win roadmap.

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Massage Envy logo

Massage Envy

massageenvy.com

Publish a standardized, prominent Membership Terms and Cancellation... — a quick win Massage Envy can act on this month. 3 more in the report.

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Mitratech logo

Mitratech

mitratech.com

We identified 4 improvements for Mitratech. Priority one: Establish a Promise Gate for all AI feature claims before public ma....

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Mood Media logo

Mood Media

us.moodmedia.com

One move that could change Mood Media's trajectory: Replace the aspirational 'global leaders in unforgettable brand exp.... 3 more inside.

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Nordstroms logo

Nordstroms

nordstrom.com

We found 4 ways to strengthen Nordstroms's promises. Start here: Update all Nordy Club benefit communications (homepage banner, enro....

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Planview logo

Planview

planview.com

Audit the homepage and top five product pages to remove or qualify ... — that's the quick win we'd tackle first for Planview. See all 4.

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Poncho Outdoors logo

Poncho Outdoors

ponchooutdoors.com

What if Poncho Outdoors could rewrite the shipping promise on the website from 'FREE and Fast shi...? That's just 1 of 4 moves in this report.

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Procore Technologies logo

Procore Technologies

procore.com

Procore Technologies's biggest opportunity right now: Establish a monthly internal promise review meeting attended by sal.... Plus 3 more.

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SolarWinds logo

SolarWinds

solarwinds.com

The first thing we'd tell SolarWinds's leadership: Chief Customer Officer and Support leadership to audit all enterpri.... 3 other wins waiting.

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Southwest Airlines logo

Southwest Airlines

southwest.com

4 actionable recommendations for Southwest Airlines. The one we'd start with: Establish a monthly customer sentiment review process in which Trus....

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Tecovas logo

Tecovas

tecovas.com

If you lead Tecovas, here's your first move: Marketing and product teams audit all current website copy and adve.... See the full 4-win roadmap.

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Togetherwork logo

Togetherwork

togetherwork.com

Establish a payment change communication protocol for Gingr and all... — a quick win Togetherwork can act on this month. 3 more in the report.

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WP Engine logo

WP Engine

wpengine.com

We identified 4 improvements for WP Engine. Priority one: Conduct a Promise Gate review of all AI Toolkit and Newsroom Platfo....

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